Learning from the Celebrity Experience Expert
Today I am delighted to bring you Donna Cutting, author of The Celebrity Experience, and someone I am pleased to call my friend! As she’s on a whirlwind blog book tour, I only had time to slow her down for 5 questions about her book and how managers can implement red carpet customer service! Phil: What is red carpet customer service? Donna: Red-Carpet Customer Service is demonstrated when a service professional has mastered the basics of service, adds the “and then some” and cust
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